TY  - JOUR
T1  - Burden of difficult encounters in primary care: Data from the minimizing error, maximizing outcomes study
AU  - An PG, Rabatin JS, Manwell LB, et al
Y1  - 2009/02/23
N1  - 10.1001/archinternmed.2008.549
JO  - Archives of Internal Medicine
SP  - 410
EP  - 414
VL  - 169
IS  - 4
N2  - 
Nearly 1 of 6 outpatient visits is considered difficult by physicians.1 Difficult encounters are more likely to occur with patients who have a mental disorder, present with more than 5 somatic symptoms, exhibit high use of health services, possess a list of complaints, or have threatening and abrasive personalities.2- 7 Physicians report that they secretly hope that their challenging patients will not return and find that, in general, difficult encounters are time-consuming and personally and professionally unsatisfying.4

SN  - 0003-9926
M3  - doi: 10.1001/archinternmed.2008.549
UR  - http://dx.doi.org/10.1001/archinternmed.2008.549
ER  -