@article{doi:10.1001/archinternmed.2008.549,
author = {An PG and Rabatin JS and Manwell LB and et al},
title = {Burden of difficult encounters in primary care: Data from the minimizing error, maximizing outcomes study},
journal = {Archives of Internal Medicine},
volume = {169},
number = {4},
pages = {410-414},
year = {2009},
doi = {10.1001/archinternmed.2008.549},
URL = { + http://dx.doi.org/10.1001/archinternmed.2008.549},
eprint = {/data/Journals/INTEMED/9891/ibr80002_410_414.pdf}
}