@article{doi:10.1001/archinternmed.2012.3175,
author = {Neuhausen K and Katz MH},
title = {Patient satisfaction and safety-net hospitals: Carrots, not sticks, are a better approach},
journal = {Archives of Internal Medicine},
volume = {172},
number = {16},
pages = {1202-1203},
year = {2012},
doi = {10.1001/archinternmed.2012.3175},
URL = { + http://dx.doi.org/10.1001/archinternmed.2012.3175},
eprint = {/data/Journals/INTEMED/24859/ied120017_1202_1203.pdf}
}