@article{doi:10.1001/archinternmed.2011.1662,
author = {Fenton JJ and Jerant AF and Bertakis KD and Franks P},
title = {The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality},
journal = {Archives of Internal Medicine},
volume = {172},
number = {5},
pages = {405-411},
year = {2012},
doi = {10.1001/archinternmed.2011.1662},
URL = { + http://dx.doi.org/10.1001/archinternmed.2011.1662},
eprint = {/data/Journals/INTEMED/22610/iiq120001_405_411.pdf}
}