@article{doi:10.1001/archinternmed.2011.572,
author = {Grady D},
title = {THe art of listening},
journal = {Archives of Internal Medicine},
volume = {171},
number = {22},
pages = {1989},
year = {2011},
doi = {10.1001/archinternmed.2011.572},
URL = { + http://dx.doi.org/10.1001/archinternmed.2011.572},
eprint = {/data/Journals/INTEMED/22535/ien15014_1989_1989.pdf}
}