RT Journal
A1 Evans R
T1 THe difficult clinical encounter and bothersome patient behaviors
JF Archives of Internal Medicine
JO Archives of Internal Medicine
YR 2009
FD July 27
VO 169
IS 14
SP 1336
OP 1340
DO 10.1001/archinternmed.2009.227
UL http://dx.doi.org/10.1001/archinternmed.2009.227
AB 
We performed a survey of neurologists,3 with the premise that although much is known about patient complaints about physicians, little is known about physician complaints about patients. We chose what we believed to be a more neutral term, ie, bothersome patient behaviors rather than difficult patients. Participants were presented with 30 patient behaviors (including the 8 in the An et al1 survey) and asked how often they had seen patients with these behaviors in the prior 1 year and how bothersome the behaviors were to them.