RT Journal
A1 Naik AD
T1 On the road to patient centeredness: Comment on: “communication and medication refill adherence”
JF JAMA Internal Medicine
JO JAMA Internal Medicine
YR 2013
FD February 11
VO 173
IS 3
SP 218
OP 219
DO 10.1001/jamainternmed.2013.1229
UL http://dx.doi.org/10.1001/jamainternmed.2013.1229
AB 
With the publication of Crossing the Quality Chasm: A New Health System for the 21st Century, the Institute of Medicine (IOM) enshrined patient centeredness as 1 of 6 distinct dimensions of health care quality.1 In the subsequent decade, patient centeredness gained acceptance as a quality dimension among patients and health care providers, but broad agreement on how to measure patient centeredness and its impact on health outcomes has lagged.2 If you ask most health system administrators to define patient centeredness, they would likely invoke Justice Potter Stewart by answering “I can't define patient centeredness, but I know it when I see it.” As a result, hospitals routinely advertise a “patient-centered approach” to care without actually communicating specific attributes that confirm their patient centeredness or demonstrate how patient centeredness leads to better patient experiences or outcomes.3