RT Journal
A1 Friedberg MW, Gelb Safran D, Schneider EC
T1 Satisfied to death: A spurious result?
JF Archives of Internal Medicine
JO Archives of Internal Medicine
YR 2012
FD July 23
VO 172
IS 14
SP 1110
OP 1114
DO 10.1001/archinternmed.2012.2060
UL http://dx.doi.org/10.1001/archinternmed.2012.2060
AB 
Fenton and colleagues1 find associations between higher patient experience scores and greater hospitalization rates, total expenditures, and mortality. Their results are puzzling because they conflict with a large literature demonstrating associations between higher patient experience ratings and a variety of favorable outcomes including better medication adherence, better performance on most clinical process measures, reduced hospital use, and lower inpatient mortality rates.2- 5