RT Journal
A1 Katz MH
T1 A new paradigm for primary care—reply
JF Archives of Internal Medicine
JO Archives of Internal Medicine
YR 2012
FD June 11
VO 172
IS 11
SP 894
OP 894
DO 10.1001/archinternmed.2012.1183
UL http://dx.doi.org/10.1001/archinternmed.2012.1183
AB 
Dr Volpintesta's frustration of how much time he spends performing administrative functions is experienced by primary care physicians across the country, including me. But I am more optimistic than he is that it is possible in a well-functioning primary care home to off-load our administrative responsibilities and spend more time diagnosing, treating, and listening to the preferences of our patients. The key is having other members of the team appropriately trained and empowered to take on administrative tasks, such as scheduling tests, determining appropriate referrals for nonmedical services (eg, transportation, medical equipment), completing insurance forms, and providing preventive health counseling.