Two self-administered patient questionnaires were developed, reviewed by a professional survey consultant, pilot-tested by 20 to 30 patients and 5 to 10 physicians, and further modified for clarity. Before seeing the physician, patients completed a 1- to 2-minute previsit questionnaire. Patients were asked to respond to the question "How much time do you expect to spend with the doctor today?" by checking a box indicating less than 10, 10 to 20, or more than 20 minutes. These time frames were selected based on recent studies4,5,16- 18 conducted in family medicine and general internal medicine settings. For patients indicating a perceived need for more than a 20-minute visit, we asked them to indicate if they needed 20 to 39, 40 to 60, or more than 60 minutes. Patients were asked to rate their overall health as poor, fair, good, very good, or excellent. Patients were asked to respond to the statement "I am worried about my overall health" with response options of strongly disagree, disagree, not sure, agree, or strongly agree. Demographic information on sex and age (≤39, 40-59, or ≥60 years) was obtained. After seeing the physician, patients were asked to complete a second questionnaire. They were asked, "How much time did you spend with the doctor?" (using the same time frames noted previously) and "Did the doctor appear rushed?" (yes or no). Patients were also asked to respond to the statement "Overall, I am satisfied with this visit" with response choices of strongly disagree, disagree, neither agree nor disagree, agree, or strongly agree.