The Effect of Patient and Provider Reminders on Mammography and Papanicolaou Smear Screening in a Large Health Maintenance Organization

Carol P. Somkin, PhD; Robert A. Hiatt, MD, PhD; Leo B. Hurley, MPH; Elisabeth Gruskin, MPH; Lynn Ackerson, PhD; Pamela Larson, MPH
Arch Intern Med. 1997;157(15):1658-1664. doi:10.1001/archinte.1997.00440360064006.
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Background:  We evaluated the effectiveness of 2 reminder interventions to increase the use of screening mammograms and Papanicolaou (Pap) smears among female members of a large health maintenance organization.

Methods:  Seven thousand seventy-seven female health maintenance organization members (aged 50-74 years with no prior mammogram in the previous 30 months or aged 20-64 years with no prior Pap smear in the previous 36 months) were randomized to receive one of the following: a letter inviting them to make an appointment for a mammogram or a Pap smear; in addition to the letter, a reminder manually placed in the patient's medical chart alerting providers of that member's need for screening; or their usual care.

Results:  Compared with women who did not receive the reminder letter, women who did receive the letter were more likely to obtain mammograms (16.0% vs 25.5%, respectively; P<.001) or Pap smears (9.1% vs 19.5%, respectively;P<.001) in the 6 months following their entry into the study. Compared with women who received only the reminder letter, women who received a reminder letter and had a reminder placed in their medical chart were more likely to obtain mammograms (26.5% vs 30.9%, respectively;P=.02) and marginally more likely to receive Pap smears (19.5% vs 22.8%, respectively; P=.04).

Conclusions:  We recommend the use of patient reminder letters as a first step in a mammography or Pap smear screening outreach program. Further research is needed to evaluate a cost-effective provider reminder system and additional outreach strategies directed to women who do not use health care services.Arch Intern Med. 1997;157:1658-1664


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