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Editor's Correspondence |

Safety-Net Hospitals: Other Hospitals Score Similarly on Patient Experience

Jonathan D. Blum, MPP; Patrick H. Conway, MD, MSc; Jordan M. VanLare, AB
JAMA Intern Med. 2013;173(5):389-391. doi:10.1001/jamainternmed.2013.2158.
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We appreciate the analysis of Chatterjee and colleagues.1 The improvement trend in patient experience at safety-net hospitals (SNHs) between 2007 and 2010, despite lower overall achievement of SNHs vs non-SNHs, is a valuable contribution to the literature. Including patients' experience into the Inpatient Quality Reporting Program of the Centers for Medicare & Medicaid Services (CMS) increased visibility of patient experience at SNHs and other facilities across the country and helped facilitate the quality improvements the authors note.2

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March 11, 2013
Paula Chatterjee, BS, MPH; Karen E. Joynt, MD, MPH; Ashish K. Jha, MD, MPH
JAMA Intern Med. 2013;173(5):389-391. doi:10.1001/jamainternmed.2013.2670.
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