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Research Letter |

The Effect of a Physician Partner Program on Physician Efficiency and Patient Satisfaction

David B. Reuben, MD1; Janine Knudsen, BA2; Wendy Senelick, MPH1; Eve Glazier, MD3; Brandon K. Koretz, MD, MBA1
[+] Author Affiliations
1Division of Geriatrics, David Geffen School of Medicine at UCLA, Los Angeles, California
2Harvard Medical School, Boston, Massachusetts
3Division of General Internal Medicine and Health Services Research, David Geffen School of Medicine at UCLA, Los Angeles, California
JAMA Intern Med. 2014;174(7):1190-1193. doi:10.1001/jamainternmed.2014.1315.
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Despite the advantages of electronic health records, concerns have been raised about the amount of computer time spent documenting care1 and its adverse effects on the physician-patient relationship. Using scribes to reduce physician documentation time has resulted in improved satisfaction among urologists2 and increased productivity among emergency department physicians3 and cardiologists.4 Although scribes have been used in primary care,5 their effects have received little formal evaluation.

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Choreography and Roles of Physician Partners

HPI indicates history of present illness; LVN, licensed vocational nurse; MA, medical assistant; MD, physician; P2, Physician Partner; PSR, patient services representative; ROS, review of systems. Rcopia is an electronic prescribing system (DrFirst).aFor general internal medicine visits, the P2 did not perform checkout functions in the room and referred patients to the front desk to perform these.

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The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The AMA designates this journal-based CME activity for a maximum of 1 AMA PRA Category 1 CreditTM per course. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Physicians who complete the CME course and score at least 80% correct on the quiz are eligible for AMA PRA Category 1 CreditTM.
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